Younjle Customer Service Policy

At Younjle, we’re committed to providing exceptional support for every fitness enthusiast who chooses our custom-made, trendy fitness apparel. This policy outlines our service standards, support channels, and guidelines to ensure your shopping experience is as seamless as your workout.

1. Contact & Response Time

• Support Channel: The primary way to reach our customer service team is via email: [email protected].
• Response Commitment: We aim to reply to all inquiries within 24-48 business hours (Monday-Friday, excluding public holidays). For urgent matters (e.g., order delays, sizing emergencies), please mark your email subject with “URGENT” for priority handling.

2. Customization Support

• Pre-Order Consultation: If you have questions about custom fit, design options, or fabric choices before placing an order, our team is happy to provide personalized guidance—including size recommendations based on your measurements, print customization details, and material samples (where applicable).
• Order Modifications: Once an order is placed, customization changes (e.g., size adjustments, design tweaks) can be requested within 12 hours of purchase. After 12 hours, modifications may not be possible as production for custom items typically begins promptly.

3. Shipping & Delivery Support

• Order Tracking: Once your custom apparel is shipped, you’ll receive a confirmation email with a tracking number to monitor delivery status.
• Delivery Issues: If your order is delayed, lost, or damaged during shipping, please contact us within 7 days of the estimated delivery date. We’ll investigate the issue and offer solutions (e.g., replacement, refund, or reshipment) based on the situation.

4. Returns & Exchanges (Custom Apparel Policy)

Due to the personalized nature of our products, returns and exchanges are subject to the following guidelines:

• Eligibility: Returns/exchanges are accepted only if the item is defective (e.g., faulty stitching, incorrect printing) or does not match your confirmed customization details (e.g., wrong size, incorrect design).
• Non-Eligible Cases: We cannot accept returns for items that simply don’t fit (unless the size error is our fault) or for changes in personal preference after production.
• Process: To initiate a return/exchange, contact us within 14 days of receiving your order with:
• Your order number
• Photos of the item (showing defects or discrepancies)
• A detailed description of the issue
• Resolution: Approved returns/exchanges will include free return shipping (for defective items) and a replacement or full refund (processed within 5-7 business days of receiving the returned item).

5. Size & Fit Support

• Size Guide Assistance: Our website provides a detailed size guide, but if you need help measuring or choosing the right size, our team can assist with personalized recommendations—just share your measurements (bust, waist, hips, inseam) via email.
• Fit Adjustments: For custom items that don’t fit due to a measurement error on our part, we’ll offer a one-time complimentary adjustment or replacement (subject to verification).

6. Privacy & Communication

• We respect your privacy: Your personal information (e.g., measurements, contact details) will only be used to process your order and provide customer service—we will never share it with third parties without your consent.
• You can opt out of promotional emails at any time, but we may still send essential updates (e.g., order confirmations, shipping alerts).

7. Feedback & Improvement

We value your input! If you have suggestions for improving our products or service, please share them via email. Your feedback helps us refine our custom apparel and support to better serve the fitness community.

Thank you for choosing Younjle—we’re here to ensure your journey with our custom fitness apparel is smooth, satisfying, and tailored to your needs.