Younjle Refund Policy
At Younjle, we want you to be completely satisfied with your custom-made fitness apparel. This Refund Policy outlines the terms and conditions for requesting a refund, including eligibility criteria, processing timelines, and exceptions specific to our personalized products.
By placing an order with Younjle, you agree to the terms of this Refund Policy.

1. Eligibility for Refunds
   Refunds are only approved in the following circumstances (subject to verification):
   a. Defective or Faulty Products
   The item has manufacturing defects (e.g., faulty stitching, torn fabric, broken zippers, incorrect printing/embroidery) that affect functionality or appearance.
   The product does not match the confirmed customization details (e.g., wrong size, incorrect color, missing custom design elements) due to our error.
   b. Non-Delivery or Lost Orders
   Your order is not delivered within 30 days of the estimated delivery date (after confirming with the shipping carrier that the package is lost).
   You must contact us within 7 days of the 30-day window to initiate a refund for non-delivery.
   c. Cancelled Orders (Before Production)
   You may request a full refund if you cancel your order within 12 hours of purchase. After 12 hours, production for custom items typically begins, and cancellations are no longer eligible for refunds.
   d. Exceptions (No Refunds Will Be Provided For)
   Items that simply do not fit (unless the size error is our fault—please refer to our size guide or contact customer service for personalized sizing support before ordering).
   Changes in personal preference (e.g., dislike of the design, color, or fit after receiving the item).
   Minor variations in custom designs (e.g., slight color differences due to fabric batches, minor alignment adjustments for print—these are normal for handmade/custom products).
   Items damaged due to improper use, washing, or handling after delivery.
   Custom orders where you approved a design proof (if applicable) before production.
2. How to Request a Refund
   To initiate a refund, please follow these steps:
   Contact our customer service team at within 14 days of receiving your order (or within 7 days of the 30-day non-delivery window for lost orders).
   Include the following information in your request:
   Your full name and order number.
   A detailed description of the issue (e.g., “defective stitching on the side seam” or “received size M instead of custom size L”).
   Clear photos/videos of the product (showing defects, discrepancies, or damage) – this is mandatory for defective/faulty item claims.
   Your preferred refund method (original payment method or store credit).
   Our team will review your request within 2-3 business days and notify you of approval or denial via email.
3. Refund Processing & Timelines
   Approved Refunds:
   For defective/faulty items or non-delivery: Full refund of the purchase price (excluding shipping fees, unless the issue is our fault).
   For cancelled orders (within 12 hours): Full refund of the purchase price, including shipping fees.
   Refund Method: Refunds will be processed to the original payment method (e.g., credit card, PayPal) unless you request store credit.
   Processing Time: Refunds typically take 5-7 business days to reflect in your account after approval, depending on your bank or payment provider’s processing times.
   Return Shipping for Defective Items: If we require you to return the defective item, we will provide a pre-paid shipping label. You must return the item within 14 days of receiving the label – failure to do so may result in the refund being revoked.
4. Store Credit as an Alternative
   If you prefer, we offer store credit (equal to the refund amount) as an alternative to a monetary refund. Store credit never expires and can be used for any future purchases on, including custom orders.
5. Exchanges vs. Refunds
   For defective or incorrectly customized items, we typically offer a replacement (free of charge) as the first option. If you prefer a refund instead of a replacement, please specify this in your request.
   Exchanges for size or design (due to personal preference) are not available for custom items – please refer to our Customer Service Policy for pre-order customization support.
6. Contact Us
   If you have questions about our Refund Policy or need assistance with a refund request, please contact us at:
   Email: [email protected]
   We aim to resolve all refund inquiries fairly and efficiently. Thank you for choosing Younjle – we value your trust in our custom fitness apparel.